Shipping policy

Thank you for shopping with SLADE ROGERS. As a trusted United States-based online store focused on various styles of bag accessories and handbag products, we adhere to standardized order processing and rigorous cross-border logistics management. Our core mission is to ensure every customer’s order is professionally inspected, securely packaged, and delivered in intact condition within our stipulated shipping timeline.

1. Order Processing Time

All verified and fully paid bag orders will go through internal auditing, quality inspection and dedicated product packaging within 1 to 5 business days following order confirmation. Our warehouse operation hours exclude weekends and U.S. federal public holidays, with no order processing conducted during off-hours.
During seasonal shopping surges and promotional activities that lead to increased order volume, standard processing cycles may be moderately extended. Our team will send timely email notifications to all customers once notable delays occur, ensuring full transparency of order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all bag orders are calculated individually based on package weight, physical dimensions and final delivery territory. Accurate shipping costs will be automatically computed and prominently displayed on the checkout page prior to payment submission, with zero hidden or additional charges.
We exclusively provide standard shipping service for all inventory orders, with an estimated delivery duration of 15 business days after outbound dispatch from our local warehouse. This timeframe serves only as a general reference. Actual delivery speed may be affected by logistics carrier operational delays, international customs clearance procedures, adverse weather conditions, regional logistics restrictions and holiday service suspensions.

3. Shipment Confirmation and Order Tracking

Once your bag order completes all pre-shipping quality verifications and is officially dispatched, you will receive an automated shipment confirmation email that includes your unique tracking code and official logistics service provider details.
Logistics tracking data will be activated and accessible for real-time online queries within 24 to 48 hours after the carrier collects your package. Temporary system synchronization delays are normal in cross-border logistics operations. You may reach out to our customer support team for manual status verification if tracking information remains unupdated after 48 hours.

4. Incorrect Address Disclaimer

Customers hold full responsibility for submitting precise, complete and deliverable shipping addresses, valid zip codes and active contact information during the checkout process. Please carefully review all delivery details before finalizing payment to prevent delivery failures.
SLADE ROGERS shall not assume liability for misdelivery, failed delivery or parcel loss resulting from inaccurate, incomplete or invalid address information provided by customers. Any packages returned to our warehouse due to address errors will require the customer to cover all reshipping expenses independently, and original shipping fees are non-refundable.

5. Lost or Damaged Packages

If your parcel is confirmed lost during transit, please submit a formal parcel tracing request to our support team within 5 calendar days after your scheduled delivery date. We will collaborate with logistics carriers to launch a comprehensive investigation and deliver a proper resolution promptly.
Bag products may sustain minor surface scratches, extrusion deformation, loose hardware or packaging damage during long-distance transportation. If you receive defective or damaged merchandise, please contact our after-sales team within 24 hours of delivery receipt. You must provide clear, unedited photos of both the outer packaging and specific damaged areas of the product as valid proof for case review. We will evaluate each scenario individually and resolve issues efficiently.

6. Bag Care and Usage Notice

Every bag product in our store is crafted with premium materials including genuine leather, woven canvas and durable synthetic fabrics, with customized care instructions tailored to each material type. We encourage all customers to follow the official care guidelines for daily use, dry storage and routine maintenance to preserve the product’s appearance and extend its service lifespan.
Product fading, shape deformation, hardware damage and structural failure caused by improper cleaning methods, humid storage environments, unauthorized alteration or rough artificial misuse are not covered by our after-sales guarantee. SLADE ROGERS will not bear compensation or maintenance responsibilities for non-quality-related artificial damage.

7. International Shipping and Customs Notice

All cross-border international shipments may be subject to import duties, customs clearance fees and other taxable charges in accordance with the commodity supervision policies of the destination country or region.
All customs-related fees and import expenses are solely borne by the purchasing customer. Product prices and standard shipping fees charged by our store do not include any customs or import taxes. We are not accountable for package detention, mandatory return or disposal losses caused by unpaid customs fees or violations of local import regulations.

8. Contact Information

If you have any questions, suggestions or service inquiries regarding our shipping rules, logistics progress and delivery arrangements, please get in touch with our official customer service team via the channels below:
Trade Name: SLADE ROGERS
Phone Number: +1 (305) 921-4736
Email: info@starrchicwear.shop
Physical Address: 5000 SW 75th Ave, Miami, FL 33155, United States